The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is provincial legislation that aims to achieve a fully accessible Ontario by 2025. The Act makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards. It applies to the private, public, and voluntary sectors.
Accessible Customer Service is the first Standard to be implemented under the AODA with a compliance date of January 1, 2010.
The County of Bruce is committed to providing quality goods and services that are accessible to all persons that we serve. County Council adopted the Accessible Customer Service Policy (PDF) in August 2009. The County’s Accessibility Plan is developed in partnership with staff and the Accessibility Advisory Committee.
Documents are available in various accessible formats upon request. Please contact us and we will work with you to provide a format that meets your needs.
In the event that there is a temporary disruption in the availability of facilities, services or goods used by persons with disabilities (for example, temporary loss of elevator service), the County shall notify the public of the reason for the disruption, the date(s) of disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available. Depending on the circumstance, notice may be provided using a variety of methods including posting in conspicuous places at the affected premises and the County’s website.
Your feedback is important in helping us improve accessible services at the County of Bruce. Feedback may be provided by telephone, in person, in writing or by e-mail. If a complaint is received concerning the accessibility of the County’s goods and services, the appropriate Department manager will review the information and provide a response. For your convenience, a Customer Service Feeback Form (PDF) is available.