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There are currently two active pieces of legislation in Ontario that specifically address accessibility: the Ontarians with Disabilities Act, 2001 (ODA) and Ontario Regulation 191/11 Integrated Accessibility Standards.

The Ontarians with Disabilities Act was passed by the Provincial Government on September 30, 2002.  The purpose of the ODA is to improve the quality of life and experiences of persons with disabilities by identifying, preventing and removing any barriers that may limit opportunities for individuals with disabilities to fully participate in society.  The ODA mandates that each Municipality prepare an accessibility plan and requires all municipalities to make that plan available to the public.

The Accessibility for Ontarians with Disabilities Act became law on June 13, 2005.  This Act is strong and effective legislation that will allow people with disabilities to participate in building a stronger Province.  The AODA advances the goals of the ODA by requiring public, private and non-profit organizations to identify, remove and prevent barriers to accessibility in order to make the Province of Ontario fully accessible for all persons with disabilities by 2025.  Through the AODA and the Integrated Accessibility Standards Regulation (IASR), the Government of Ontario has identified key areas for the development of common accessibility standards that are intended to ensure all sectors and organizations can provide fully accessible services and environments for Ontarians.  The goal of these standards is to facilitate the full participation of persons with disabilities in society.  There are standards for many important areas of life including:

  • Customer Service
  • Integrated Accessibility Standards Regulations which include:
  • General AODA requirements
  • Transportation
  • Information and Communications
  • Employment; and
  • Design of Public Spaces

For more information on these standards please visit the Ministry of Community and Social Services website.

The County of Bruce is committed to providing quality goods and services that are accessible to all persons that we serve.  The Accessibility Policy was adopted by County Council and became effective on January 1, 2017.  The County’s Multi-Year Accessibility Plan 2015-2018 is developed in consultation with staff, members of the public and the Accessibility Advisory Committee.

Alternative Formats

Documents are available in various accessible formats upon request.  Please contact us and we will work with you to provide a format that meets your needs or complete and submit the Accessibility Request Form.

Temporary Disruptions

In the event that there is a temporary disruption in the availability of facilities, services or goods used by persons with disabilities (for example, temporary loss of elevator service), the County shall notify the public of the reason for the disruption, the date(s) of disruption, its anticipated duration and a description of alternative facilities or services, if any, that are available.  Depending on the circumstance, notice may be provided using a variety of methods including posting in conspicuous places at the affected premises and on the County’s website.

Corporate Strategy for Existing Online PDF Documents

In accordance with section 12 of the Integrated Accessibility Standards, the County is required to provide any document, found on its website, in an accessible format upon request.

To ensure this disclaimer is clearly displayed on web pages containing documents, the following strategy has been developed:

1.  For those web pages that contain multiple inaccessible PDF documents, the following disclaimer will be included on all pages.

      Any documents found on this page are available in a variety of accessible formats upon request.  To make a request, contact the Clerk at  519-881-1291, ext. 310 or dvanwyck@brucecounty.on.ca

Large documents, such as the County's Official Plan, that will remain on the County's website for a long period of time, will be made accessible during the next major revision of its content.


Your feedback is important in helping us improve accessible services at the County of Bruce.  Feedback may be provided by telephone, in person, in writing or by e-mail.

Customer Feedback Form

Municipal Contractors and the Accessibility for Ontarians with Disabilities Act (AODA)

Customer Service Standards Regulation

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) Customer Service Standard applies to all contractors and their employees who deal with the public or other third parties on behalf of the County.

Under the provincial legislation, contractors must ensure that the people performing this work are trained in Customer Service.  More information on this legislation and free training resources that satisfies the legislated training requirement can be found below under the Training section.

Integrated Accessibility Standards Regulation

Under the AODA's Integrated Accessibility Standards Regulation (IASR) the County is required to incorporate accessibility criteria and features when procuring or acquiring goods, services, self-service kiosks or facilities, including written materials, web content and the delivery of programs, except where it is not practicable to do so.  Effective January 1, 2013 contractors will be asked to include accessible features and criteria in the goods, services, self-service kiosks or facilities that they provide to the County.  Contract specifications will include these criteria or features where applicable.


Effective January 1, 2014 the Integrated Accessibility Standards Regulation requires contractors who provide goods, services or facilities on behalf of the County to ensure that all people performing this work receive training on the Integrated Accessibility Standards and on the Human Rights Code as they pertain to persons with disabilities.

Integrated Accessibility Standards Regulation Training Resource

Ontario Human Rights Code Training Resources

Training Records

Contractors must keep records of all training, including dates when training is provided, the number of employees who received training and individual training records.  Contractors are required to ensure that training information is available to the County should they be asked to provide it.