Tell Us Your Concerns

Bruce County's Complaint Policy establishes a mechanism for recording and tracking complaints with respect to County programs, facilities, services, employees or operational procedures.
If you wish to submit a complaint please review the Complaint Policy, complete and submit the Complaint Form.
The County of Bruce has procedures for receiving and handling complaints from individuals who are dissatisfied with service, actions or lack of action by a County department or staff member. We recommend you first speak directly with the service area where you have an issue, in person or by telephone. Most complaints are received verbally and can be resolved promptly by the department in charge of the service.

If you are not satisfied with how your verbal complaint is handled you can submit a written complaint by completing this form, which is available on our website brucecounty.on.ca.

Complainant Contact Details

Note: If only a mailing address is provided, our response timelines may be extended.
Note: We will only call if we require clarification.

Complaint

Complaint Type
Please record information on what happened, who was involved, dates, and times.  Be as detailed as possible.
(if known, and applicable)
If yes, please ensure your contact information above is correct as we will follow up for a copy.
How do you suggest the complaint be resolved?
Timeline
The clerk or disgnate will contact you to acknowledge this complaint within 5 business days after receiving this form.  Further inquiries, investigation and resolution is expected within 30 days of receipt of this complaint.  If this is not possible, you will be contacted and given a reason why this timeline is being adjusted.

Notice of Collection
The personal information you choose to provide on this form is collected under the authority of the Municipal Freedom of Information and Protection of Privace Act (MFIPPA).  The information you provide will be used to investigate the complaint and may be used for contact purporses but is otherwise considered confidential.  Questions about this collection can be directed to the County Clerk, 30 Park Street, Walkerton, ON  N0G 2V0, 519-881-1291, LWhite@brucecounty.on.ca
Contact us

Bruce County

Tel : 519-881-1291

info@brucecounty.on.ca

Government

Bruce County believes exploring new ideas and innovation should happen every day and be a partnership between communities, citizens, county employees and business.

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